Santa

Frequently Asked Questions


Will THE Santa be there? 

Yes! We are so thankful to have the one and only Santa Chris back again this year. Our Santa scene will be different this year, but Santa himself remains the same.


Do I need to book an appointment? 

Visits with Santa are on a walk-in basis only this year. 

How much does it cost to have photos with Santa? 

Professional digital photos are free of charge, as a gift to you from Centenoka Park Mall.
Professional prints will be available to purchase through an online gallery, starting at $22.
If you wish to give to a local non-profit group, Santa's helper will be collecting donations. The donation amount is completely up to you, and is not a requirement in order to have photos taken. ​


Can we just take our own photos? 

If you would prefer to take your own photos, please take advantage of one of Santa's selfie days! Check the Centenoka mall website or social media accounts for Santa's schedule.


Can I take video on my phone while my kids have their photos done? 

Please do! 


Is there an age limit for photos? 

No way! Bring the newborns, bring the octogenarians, bring the teens! Santa loves visiting with everyone. 


Are pets allowed to visit Santa? 

Due to some issues with pets last year, we are requesting that pets visit with Santa during his designated times at Pet Valu. Please check the Pet Valu and Centenoka socials and websites for dates and times.


What happens if my child is upset by Santa? 

If you think your child might be unsure about visiting this stranger, lead by example. Walk on up to Santa and greet him like an old friend. Sit down and chat. When you model that this person is safe, your child will likely pick up on that energy. We are not in a huge rush; it's okay to take some time to settle in. And if they are still feeling nervous, take a walk around the mall and come back later. 
We want this to be a wonderful memory and something that your children look forward to each year. Adults, this might mean that your children need you to be in the photo with them, so come prepared! 

Is Santa's area accessible?

Centenoka mall has made changes to Santa's area to improve accessibility for visitors with mobility restrictions. The space will be set up approximately two weeks prior to Santa's arrival if you wish to check it out in advance. 


How do photo packages work? 

We are changing things up again this year. Please be patient with us as we try to find the best option for a stress-free Santa experience, both for you and your photographer. 
Digital downloads will be loaded into an online gallery within 24 hours. (With attempts for same-evening availability.) Professional prints will be available to purchase through the online image gallery. Pick up will be at the mall during the holiday season, during the specified times. Print pricing will start at $22, with payment being made online by credit card or etransfer.
Your digital images will be available to download free of charge, and you are also welcome to make your own prints from these if you prefer.


Do I need to keep the info sheet that I receive after photos? 

YES! This info sheet contains your unique QR code and passcode to access your photos.
If you lose this sheet, the photographer may or may not be able to find your images, and the timing of that retrieval will not be the speed of magic reindeer. Protect that sheet like you would protect the last sugar cookie! 


When will the photos be uploaded? 

My goal is to have each day's photos uploaded within a few hours of departing from Santa. Please keep in mind that I am only human, and that technology is a wonderful thing when it works properly; your patience with any delays is appreciated. If there are any major delays, they will be communicated on social media, as well as in a pop up message on the photo gallery page. 


I still have questions. Who do I contact?

Please email santa@ihanaimages.ca